Privacy Policy

This Privacy Policy describes how A11y Consultants ("we," "us," or "our") collects, uses, and shares information when you visit our website at a11yconsultants.com, use our services, or otherwise interact with us. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide Directly

When you contact us, request a consultation, or use our services, you may provide us with:

Your name and email address
Your company name and job title
Phone number (if provided)
Details about your project or website
Payment information (processed securely through our payment processor; we do not store card numbers)
Any other information you choose to share in messages or forms

Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

IP address and approximate geographic location
Browser type, version, and operating system
Pages visited and time spent on each page
Referring website or search query
Device type (desktop, mobile, tablet)
Date and time of your visit

How We Use Your Information

We use the information we collect for the following purposes:

Delivering Our Services

Providing accessibility audits, consulting, remediation services, and training as requested.

Communication

Responding to inquiries, sending project updates, and providing customer support.

Website Improvement

Understanding how visitors use our site so we can improve content and usability.

Marketing (With Consent)

Sending newsletters or accessibility tips only when you have opted in. You can unsubscribe at any time.

Legal Compliance

Meeting our legal obligations and protecting our rights and those of our clients.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We work with trusted third-party providers for hosting, payment processing, email delivery, and analytics. These providers are contractually bound to use your information only to perform services on our behalf.

Legal Requirements

We may disclose information if required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

With Your Consent

We may share your information for other purposes with your explicit consent.

Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

Cookie Type	Purpose	Duration
Essential	Required for the website to function. Cannot be disabled.	Session
Analytics	Help us understand how visitors interact with our site (e.g., Google Analytics).	Up to 2 years
Preferences	Remember your settings and preferences for future visits.	1 year

You can control cookies through your browser settings. Disabling cookies may limit some functionality of our website.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Client records — retained for 7 years after project completion to meet legal and tax obligations
Contact form submissions — retained for 2 years after last contact
Newsletter subscribers — retained until you unsubscribe
Website analytics data — aggregated and anonymized data retained up to 26 months

When your information is no longer needed, we securely delete or anonymize it.

Your Rights

Depending on your location, you may have certain rights regarding your personal information. We honor these rights regardless of where you are located.

Access

Request a copy of the personal information we hold about you.

Correction

Request that we correct inaccurate or incomplete information.

Deletion

Request deletion of your personal information, subject to legal retention obligations.

Objection

Object to processing of your information for marketing or other purposes.

Portability

Receive your data in a structured, machine-readable format.

Restriction

Request that we restrict processing while a dispute is being resolved.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

A11y Consultants

[email protected]

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.