Accessibility questionnaires ask the same eight questions in different words. Answer each one from a current ACR and its evidence report, and the same answers serve every deal until the next release.
The questions that recur, and how to answer them
Do you have a VPAT or ACR on file?
Attach the ACR and state the edition, product version, and report date in the answer. If you do not have one: "An independent ACR is in progress. Draft expected [date]." Do not attach a blank or self-authored template.
What WCAG version and level does your product conform to?
State what was tested, not what you hope: "Tested against WCAG 2.2 Level AA in [month]. Per-criterion results are in the attached ACR." Avoid the word "compliant." The ACR has Partially Supports entries, and the questionnaire answer should not contradict it.
How was accessibility tested?
Name the methods: manual keyboard testing, screen reader testing with the specific software and browser pairs, zoom and reflow, and automated tooling used for triage. Include the dates and the environments. This is copied from the evaluation methods section of the ACR.
Who performed the assessment?
Name the independent assessor. If the answer is "our development team," expect the buyer to discount every other answer.
Do you have a remediation roadmap?
Yes, if you have an evidence report. List the open findings by severity with effort ranges and target releases. A roadmap with dates is stronger than a promise of "ongoing improvement."
How do you prevent accessibility regressions?
Describe the process, not the intent: accessibility review before each release, re-test of fixed findings, and an ACR refresh on a stated cadence. If there is no process yet, say what is planned and when it starts.
Do you publish an accessibility statement and a contact?
Link the public statement and give the contact for accommodation requests. Buyers in higher education and government check that the contact is real.
Can users of assistive technology complete the core tasks?
Answer per task, from the evidence: "Registration, course enrolment, and grade view were completed with NVDA and Firefox and with VoiceOver and Safari. The file upload control in assignment submission is Partially Supports; a fix is scheduled for [release]."
Why the same questions keep coming back
The questionnaire arrives with the first RFP, again at renewal, and again from every new customer with a procurement process. Each version is slightly different and each one lands on the person who last answered it. Every release since the last ACR makes the old answers a little less true.
The standing answer is a retainer: release-gate reviews so new features are tested before they ship, an annual ACR refresh so the document stays current, and help drafting questionnaire responses from the evidence. Plans start at $1,650 per month with a six-month minimum. See the ongoing support options.